Job Vacancies
Revenue Team Leader
At Waverley Borough Council, we’re proud to be an ambitious, forward-thinking local authority, and we’re on the lookout for a Revenue Team Leader to guide and support our dedicated Revenue team. This is your opportunity to lead a high-performing, customer-centred service that really makes a difference to local people and businesses.
About the Role
You’ll be responsible for leading a team of officers handling Council Tax, Business Rates, and BID (Business Improvement Districts). You'll manage complex cases, support and coach team members, improve processes, and ensure accurate, efficient billing and collections.
You'll play a central role in maintaining our excellent service standards and helping residents understand and manage their payments. You’ll also lead on team performance, support business continuity planning, and represent the team in internal and external meetings.
Who We’re Looking For
- Experience managing and supporting a team, with a collaborative and empowering approach
- Strong working knowledge of Council Tax and Business Rates legislation and procedures
- Excellent communication and people skills, with the ability to support customers, even in difficult situations
- Great attention to detail, a high level of numeracy, and the ability to manage competing demands
- Confidence with IT systems, particularly Microsoft Excel and Word (experience with Civica Open Revenues is a bonus)
- A professional, solution-focused mindset and a passion for delivering customer-first services
- Ideally, you’ll hold (or be working towards) an IRRV Technician or Level 3 Certificate in Revenues and Benefits
This post is a full time role. However, all applications will be considered.
Why Join Us?
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme.
You can find out more about working at Waverley and our benefits by clicking here
Location
Based at The Burys in the picturesque town of Godalming, with flexibility to work remotely part of the week with the time in the office agreed with The Revenue and Benefit Manager.
If you’re ready to take the next step in your career and want to be part of a progressive, caring local authority – we’d love to hear from you.
For an informal discussion about the post, please contact Nicky Harvey, Revenue and Benefit Manager on 01483 523021.
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on the 17th July 2025
Interview date: 30th July 2025
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.
To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.
If you are unable to use this service or would like assistance, please contact us via hr@waverley.gov.uk or call the Human Resources team on 01483 523388.